View complete job posting at
https://jobs.hrd.state.ma.us/recruit/public/31100001/job/job_view.do?postingId=J41104&code=search.public&federalStimulus=no&companyId=61
Duties:
Responsible for supervision of assigned staff and coordination of complaint investigations and report writing. This includes hiring staff and evaluating staff performance via the employee performance review system, planning complaint surveys within the mandated timeframes and reviewing survey findings. Develops policies and procedures relative to abuse, neglect, misappropriation and mistreatment in health care facilities regulated by the Department. Provides clinical analysis for intake and complaint investigation staff through knowledge of federal certification and state licensure regulations.
Provides technical assistance and advice to Department personnel, the public and others; assess the accurate and consistent interpretation of health related regulations; conduct research related to complaints of abuse, mistreatment, neglect and other regulatory violations through knowledge of the patient abuse statute and through knowledge of health care systems, including hospitals, long-term care facilities, home health/visiting nurse agencies. Communicates effectively with staff to develop a strong team approach to meet the goals of the Complaint Unit for incident and complaint investigation. Attends required management meetings and trainings.
Detailed Statement of Duties and Responsibilities:
1. Coordinates for the timely investigation of complaints in accordance with established priorities, the timeframes established by state and federal regulations, and the Department’s policies. Supervises assigned investigators to ensure they perform their duties in accordance with the guidelines for complaint investigations and applicable personnel and work policies.
2. Reviews investigation reports prepared by complaint unit staff to ensure appropriate investigation has occurred and findings are consistent with state and federal regulations. Ensures reports are written and mailed in accordance with established timeframes. Provides supportive feedback to investigators and supervisors on the quality and timeliness of reports.
3. Provide clinical analysis for intake and complaint investigation staff through knowledge of federal certification and state licensure regulations.
4. Collects, compiles and analyses data regarding complaint review and investigation. Shares findings with peers, supervisors and subordinates to ensure unit priorities and goals are achieved. Uses data to develop short and long range goals for review and investigation.
5. Communicates in a clear, timely, effective and supportive manner with subordinates, peers, supervisors, outside agencies, providers and the public. Notifies appropriate people of significant issues in a timely manner. Ensures that all communications of the unit are consistent with privacy requirements applicable to private health information and other personal information.
6. Works with intake and complaint investigation staff to develop a strong team approach to meet the goals of the Department for incident and complaint investigation.
7. Evaluates the effectiveness of services in health care facilities and applies the findings to the planning and development of future programs for such facilities and services. Participates in the development of methods of evaluating health care services and related programs, in order to determine the degree of acceptance and utilization of health care, type and breadth of service characteristics of recipients, extent of involvement of professional workers, operational costs and other related activities.
8. Inspects and surveys health care facilities and services to determine if services are being provided to patients, clients residents, etc., in compliance with rules and regulations for certification and licensure.
9. Provides consultation, guidance and training to facilities, health care professionals and other staff involved in patient care to further efforts to prevent abuse, improve the quality of care, and protect patient and resident rights.
10. Assists with the triage of complaints and facility reported incidents, including the off-site review of incidents as needed.
Qualifications:
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have (A) at least three years of full-time, or equivalent part-time, experience as a registered nurse in a recognized hospital, clinic or medical facility, and (B) of which at least one year must have been in a supervisory, administrative, or managerial capacity and (C) three years of full-time, or equivalent part-time experience as an inspector of health care facilities/services or (D) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Bachelor's degree with a major in nursing may be substituted for a maximum of one year of the required (A) experience.*
II. A Graduate degree with a major in nursing may be substituted for a maximum of two years of the required (A) experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: No substitutions will be permitted for the required (B) or (C) experience.