11-14-2007
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Emergency Department Performance Measures: Potential Measures of Operational Quality |
Emergency leaders are increasingly faced with challenges that go beyond the scope of traditional clinical medicine and department staffing. A thorough understanding of quality improvement principles and benchmarking is now necessary for Emergency Department (ED) leaders to be successful in providing patient centered care, improving customer satisfaction and evaluating service initiatives. Correctly treating emergent complaints is no longer the only focus, and emergency physicians are now being asked to also provide safe, timely, efficient and cost effective care.